FAQs
Frequently Asked Questions
How far in advanced do I need to schedule?
We do request that you schedule any appointment 24 hours in advance in order to ensure availability. However, we can sometimes add an appointment the day of. Should you need to schedule a transport the day of, please call us and we will try to get you in
How do I pay for your service?
We accept payment through PayPal, Visa, Mastercard, Discover and American Express. Both debit cards as well as credit cards are acceptable forms of payment; regrettably we do not take cash or checks. All payments must be made prior to the transport service or at the time of pick up. Should you require a regular invoice each month for our services please don’t hesitate to contact us directly!
Can I bring a passenger?
Definitely! Your family and friends can ride for free. Our vehicles are equipped to transport 2 additional passengers.
About Drivers
All Utah Mobility MedTrans drivers must pass a state of Utah BCI criminal background check (fingerprinting required), motor vehicle report, and random drug/alcohol screening. We only hire the very best!
Cancellations
Life takes unexpected turns, and we understand that plans can change. If you need to reschedule or cancel your appointment, please contact us as soon as possible – ideally 24 hours before the scheduled time of your visit.
What if I need to cancel or reschedule?
You may cancel or reschedule with 24 hours notice prior to your scheduled time for pick-up. A cancellation fee may apply.
Where do we operate?
St. George Area
Can you provide transportation to non-medical related places such as weddings, funerals, graduations, or family reunions?
Yes, absolutely! We provide transportation services for all occasions.